Overview 

When Aegistech—a national IT, engineering, and construction staffing firm—faced rising insurance costs and a frustrating renewal process, they turned to TechServe Alliance for a better solution. Through TechServe’s industry-specific business insurance program, Aegistech not only reduced their premiums by 25% but also gained a trusted partner with deep staffing expertise, responsive service, and tailored coverage designed specifically for firms like theirs.

Challenge

Each year, Aegistech encountered higher premiums and a renewal process that lacked transparency and efficiency. The leadership team knew they needed better value and responsiveness—without sacrificing quality coverage.

Solution

As a TechServe member since 1996, Aegistech was familiar with the organization’s specialized programs. Intrigued by the industry-specific insurance offering, they reached out to the TechServe Business Insurance team to explore their options.

From the outset, the intake process was seamless. The TechServe team demonstrated deep knowledge of the staffing industry’s risks and insurance needs. They recommended reputable carriers and tailored coverage—all while reducing costs significantly.

What stood out most to Aegistech was the exceptional level of service. The team responded quickly to urgent requests, especially during contract negotiations or client bids, helping Aegistech move forward without delay.

Results

• Savings: Nearly 25% reduction in insurance premiums in the first year—without compromising coverage.
• Service: Responsive, knowledgeable support during key business moments.
• Simplicity: A faster, more efficient renewal process year after year.
• Trust: Over a decade later, Aegistech continues to rely on the program for its insurance needs.

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Thinkfind Technology Services is an IT Staffing and Consulting firm with a focus on delivering service excellence. The technology segments that are central to their firm include Software Engineering, Cloud Technology, Cybersecurity, and Data Analytics. Additionally, it’s a long-term TechServe Alliance member.

CHALLENGE

Generic insurance providers aren’t specialized at rating risk specific to tech staffing firms

For Thinkfind Technology, the annual business insurance renewal process was a dreaded, tedious, time-consuming ordeal.

• Their coverage often resulted in higher premiums because the generic insurance providers they worked with were not specialized at rating risk specific to tech staffing firms.
• The process for business insurance renewal required inputting excessive amounts of data, much of which didn’t apply to their specific business needs.
• Policies, while adequate, didn’t address the business nuances of a tech staffing firm, so additional costs were incurred due to the lack of specialization in the coverage.

Being an active TechServe Alliance member, an association that focuses only on the technology staffing industry, they considered the TechServe Alliance Business Insurance Program as an option and requested a quote.

SOLUTION

The TechServe Alliance Business Insurance team facilitated an intake process that was far different than what Thinkfield had experienced in the past. Due to their tech staffing expertise, the TechServe team was able to pre-fill applications with pertinent data and select coverage areas particular to Thinkfield’s needs, eliminating the excess and redundant parts of the process. With a seamless proactive approach, the time to secure coverage was dramatically reduced.

In addition to time-saving, the ability of the TechServe team to select and cost out coverage that included risk assessment specific to the Thinkfield’s needs as a tech staffing firm resulted in significant cost savings at the onset which has since carried over annually.

RESULTS

• 25% initial savings on premiums
• Expedited COI deliveries
• Reduced administrative time during the application process
• Personalized customer service and support

The initial switch to TechServe Alliance Business Insurance resulted in savings of nearly 25% in coverage premiums from the previous provider. The attention to specific coverage needs and the elimination of unnecessary add-ons continue to result in lower costs each year. Additionally, with pre-filled applications and quick communication, the TechServe team could deliver Certificates of Insurance (COI) in 10 minutes or less.

The reduction in time and resources to switch providers and secure lower-cost coverage in 2015 was so seamless and turnkey that Thinkfield is entering its 8th consecutive year of renewal with the TechServe Alliance Business Insurance Program.

The company views the TechServe Alliance Business Insurance team as a reliable, valued business partner that is proactive each year in facilitating the insurance renewal process.   direct access to the TechServe team the switch to TechServe Alliance Business Insurance offered the member unprecedented customer service through personalized attention and support.

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When TechServe Alliance member firm Paradigm Group struggled to find a cybersecurity insurance solution, the TechServe Business Insurance program delivered the protection the company needed within its allotted budget.

COMPANY OVERVIEW

Paradigm Group is a technical recruiting firm located in the Greater Houston Metro market. They have been providing IT staffing solutions for over 20 years, as an extension of their clients’ in-house teams, for all their technical recruiting and retention needs.

• A technical recruiting firm based in the Greater Houston Metro market, Paradigm Group has been providing IT staffing solutions for over 20 years, with a focus on supporting their client’s core values, and effectively serving as an extension to their in-house teams, for all technical recruiting and retention needs.
• Led by a former CIO, the group is well-versed in understanding the skill sets and solutions their clients require, to achieve their desired digital transformations
• A member of TechServe Alliance for over 4 years they are a strong proponent of the services and tools available to them through their membership. With their technical knowledge and understanding of rising security threats to business operations and employment services, the Paradigm Group had the foresight to seek out specific protection in cybersecurity for their firm from the TechServe Alliance Business Insurance program.

CHALLENGE

The company faced challenges in obtaining cybersecurity coverage from its standard insurance provider. The coverage offered was either unavailable, insufficient, or too expensive. Besides, the standard insurance provider lacked expertise in the tech staffing industry too.

With the growing challenges faced across all industries relative to cybersecurity protection, Paradigm could not secure cybersecurity coverage at a reasonable price point from their standard insurance provider. Coverage was either not available or inadequate, or it was unaffordable. Additionally, working with a standard insurance provider that did not offer expertise in the tech staffing industry had limitations in rating applicable coverage and efficiencies for coverage planning, renewals, audits, and more.

Further, as Paradigm continues to grow and expand its staffing offerings, specifically transitioning from being only direct hire-based to including contractual IT staffing engagements, their requirements for insurance coverage changed accordingly. The company needed a provider that understood the business of IT staffing and offered insurance that worked for their specific needs.

OUTCOME

As an existing TechServe Alliance member, the staffing firm worked closely with the TechServe Alliance Business Insurance team, to secure Cybersecurity protection that fit within their allotted budget. Using this program also provided the staffing firm with increased efficiencies and improved response time, including the following examples:

• Certificate of Insurance (COI) requests are delivered immediately.
• Requests for assistance and program questions are answered within 24 hours, a reduction in response time from 2-3 days with the previous provider.
• All business insurance components—Liability, Workers Compensation, and Cybersecurity—are part of a single solution creating ease in terms of payments and renewals.
• Audits are conducted with full guidance and oversight from the TechServe Alliance Business Insurance team, resulting in decreased administrative time on behalf of the staffing firm. The TechServe Alliance team is well-versed in IT and engineering staffing, including in-depth knowledge of definitive roles and job responsibilities of specialized consultants. Since insurance rates are often based on the nature of each job with risk-rated accordingly, standard insurance providers do not have the inherent knowledge of technology staffing firms, and these requirements place the onus on the staffing firm to provide meticulous details. With the TechServe Alliance Business Insurance program, consultant job profiles are already in the system and assessed, along with the associated coverage that applies to the profile activities, saving time and costs on unnecessary or inapplicable coverage.

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COMPANY OVERVIEW

• A technical recruiting firm based in the Greater Houston Metro market, has been providing IT staffing solutions for over 20 years, with a focus on supporting their client’s core values, and effectively serving as an extension to their in-house teams, for all technical recruiting and retention needs.
• Led by a former CIO (Chief Information Officer), the company is well-versed in understanding the skill sets and solutions their clients require, to achieve its desired digital transformations.
• A member of TechServe Alliance for almost 5 years, Paradigm is a strong proponent of the services and tools available to the company through its TechServe membership.

MEMBER JOURNEY

Paradigm initially became a member of TechServe Alliance nearly 5 years ago at the suggestion of a reputable leader in the IT staffing and solutions industry.

Initially, when participating in TechServe’s well-known virtual Roundtable discussions, the idea of sharing proprietary business data and strategies with potential competitors was daunting. However, allure of TechServe’s wealth of resources, data, programs and services, tailored specifically to the needs of tech staffing firms, proved to be a great attraction.

Incidentally, the new-found connections with other IT staffing firm leaders quickly became a reliable source of sound business ideas, as well as deep insight into industry trends and emerging business opportunities.

KEY MEMBERSHIP BENEFIT:

Business Growth Attributed to TechServe’s Premier Network of IT Staffing Leaders

Paradigm had traditionally serviced its clients primarily with direct hire placements in the IT sector. While direct hire is still core to their business model, due to partnerships with fellow TechServe Alliance member firms, the company has since expanded into offering contingent IT staffing as a service as well. This is particularly beneficial when the economy undergoes changes – faced with potential downturns, hiring organizations tend to lean toward a flexible staffing solution that avoids increased headcount; Employers opt to realign their permanent workforce and augment with IT consultants to manage short and long-term costs.

By expanding its service portfolio and growing its talent pool to meet new client requirements, Paradigm continues to grow with new revenue sources that increase its bottom line and cement future success.

Not a TechServe Alliance member yet? Learn more about membership benefits here. Have a question about TechServe membership? Please contact us at (703) 838-2050 

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Download the Case study to learn more on how this solution from TechServe Alliance saved time, money, and streamlined the process for more efficiency.

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When ICAP needed business services tailored to its industry, TechServe Alliance proved to be a valuable knowledge source and conduit to the greater tech staffing industry at large. Not necessarily looking for a new employee health and benefits partner, it was quickly apparent to the firm that adopting a TechServe Alliance program would improve program management based on its rapid response time, industry expertise, personalized customer service, and advanced technology support.

COMPANY OVERVIEW

Intellectual Capitol (ICAP) is a Woman- and Veteran-owned staffing firm specializing in Tech Staffing, Recruiting and Talent Strategy. Based in South Carolina, ICAP is a six-time INC 5000 winner and a four-time recipient of the SC 25 Fastest Growing Companies award, supporting state and federal agencies, higher education, financial services, hospitals, and commercial firms.

CHALLENGE

While the ICAP’s current health and benefits program manager was adequate, a need surfaced for a highly efficient, technology-robust management program, delivered by a benefits partner that was an expert in the tech staffing and solutions industry. Industry expertise was important to ICAP because as a staffing firm, the company onboards and offboards technology consultants regularly, and offers medical insurance to both internal employees and to W-2 consultants. This introduces complexities that many general insurance brokers are not aware of.

Additionally, due to the increased adoption of work-from-home policies and hybrid workplaces, staffing firms are now hiring and placing consultants from anywhere in the country. This makes it important for the insurance broker to have multi-state experience and not just knowledge about a specific market. TechServe Alliance provides multi-state experience that ensures knowledge of all markets.

However, ICAP had a lean human resources department overseeing all administrative functions, thus, any health and benefits program management solution needed to be turn-key, without any additional workload requirements or disruptions to current operations. Traditionally, HR departments of small, privately-owned firms are responsible for employee oversight duties well beyond health and benefits management. With health and benefits management historically viewed as a time-consuming, cumbersome process that monopolizes administrative time, staff often expresses trepidation to transitioning to a new management partner due to lack of
bandwidth and potential pitfalls.

SOLUTION

Realizing the need for administrative programs targeted specifically to tech staffing and solutions firms, ICAP discovered TechServe Alliance when they urgently needed a professional liability insurance resolution. The TechServe Business Insurance program provided a successful solution, and the firm, being a new member of TechServe Alliance, explored the additional services available to them. They were introduced to the program as an option to consider.

After going through several requests for proposals (RFPs), from similarly sized
organizations in the industry, ICAP requested a quote from the TechServe Alliance Health
and Benefits Program team. The firm received a proposal that was clear and targeted,
and addressed needs specific to their organization, free of unnecessary selling points or
add-ons.

The TechServe Alliance Health and Benefits team provided a seamless solution
for their employee health plan program that introduced an elevated service level and an
innovative technology management platform, Implementation of the TechServe Alliance Health and Benefits Program was a quick and easy process. Typically, from the time a decision is made to join, it takes 2-3 weeks, TechServe Alliance Health and Benefits GoCo, powered by KASA. with a portal customized and built for the client within 24-72 hours.

This process included all introductory and training materials, technology platform and program oversight, transfer of current medical plans to new platform with data migration, as well as a robust communication plan for human resources, leadership, and employees. ICAP representatives noted that all implementation phases were fully managed by the TechServe Health and Benefits team, with little work requirements on their own HR department’s behalf.

RESULT

Seamless, Expeditious, Intuitive Transition Once the TechServe Alliance Health and Benefits Program implementation was completed, the process was noted as seamless, expeditious and intuitive. The firm’s internal team that oversees the employee health and benefits program experienced a reduction in process management.

Time to enroll an employee is negligible as the GoCo platform, powered by KASA, is easy to use and direct. Rated BEST in Customer Satisfaction by G2 software marketplace, GoCo is built to be flexible to support an organization’s existing processes, policies, and providers. Migrating to the new system is fluid and does not change what is already working, allowing the TechServe Alliance Health and Benefits team to complete a quick and seamless transition to the new platform. Enrolled employees were able to understand and access their benefits program through simple email instruction. The ‘hands-off’ system approach allowed the ICAP HR team to prioritize and focus on critical company initiatives.

In addition to ease of use, the technology system that powers the TechServe Alliance Health and Benefits Program offers room for expanded use should the need arise. With many important HRIS features baked into one system beyond healthcare management and ACA compliance tools, the GoCo platform is poised to support future growth through onboarding, payroll, HR workflows, time management features and more.

Customer Service response for the health and benefits program was an improvement as well. A differentiating factor of the TechServe Alliance Health and Benefits Program is direct access to the customer service team, personalized attention to the account and high-level industry acumen that is targeted to the small and mid-sized technology staffing firm.

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